Refund Policy

Refund Policy

Effective for 45 Days from the Date of Referral Agreement Execution

This Refund Policy outlines the terms and conditions related to the sign-up fee under the Referral Agreement entered into with Realtors Gateway.

Refund Eligibility

Refunds may be considered under the following scenarios:

1. No Leads Delivered
Realtors Gateway fails to provide any leads to the agent or broker within the agreed timeframe.

2. Non-Exclusive Leads
Leads are found to be non-exclusive and have also been shared with other agents or brokers in the Realtors Gateway network.

3. Lead Disinterest
Lead(s) show no intent to buy, sell, or transact in real estate within 9 months of assignment.

4. Pre-Existing Relationship
The lead is already under contract or in contact with the agent/broker before assignment.

5. Unresponsive Leads
Lead remains completely unresponsive for 10 consecutive business days, despite reasonable outreach efforts.

6. Leads Outside Preferred Area
If an agent agrees to leads outside their preferred service area, such leads will still count toward their monthly allocation and are not eligible for refund or replacement.

Refund Procedure

If No Leads Are Delivered (Scenario 1):

  • Agent/broker must first send a formal written reminder to Realtors Gateway.
  • If no leads are provided within 30 days of that reminder, a refund claim can then be submitted.

For Scenarios 2–5:

  • The issue must be reported with supporting documentation (e.g., screenshots, call logs, CRM notes).
  • Realtors Gateway will first attempt to replace the lead.
  • If the issue is not resolved and no replacement is made within 30 days of reporting, a refund claim may be initiated.

Timely Reporting Requirement

All issues must be reported within 48 hours of accepting the lead.
Failure to report in time means the lead will be considered valid and non-refundable.

By entering into the Referral Agreement with Realtors Gateway, you acknowledge and agree to these terms. This Policy supersedes all prior versions.

To initiate a refund request or for any questions, contact:

support@realtorsgateway.com

We appreciate your trust in Realtors Gateway — your growth is our business.